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Opening hours/Contact us

Citizens Advice in Colchester   Our location: 

Blackburn House
32 Crouch Street


Our office is open Monday to Friday from 9.30am to 4pm, unless closed for specific events, e.g. Christmas (see Diary dates). 


Drop in service, Crouch Street office

Opening hours: 9.30am - 12:30pm Monday to Friday.

As there is high demand for this service, we recommend arriving before 9.30am. Our advisers are not available in the afternoons but we can still help you get some useful information. 

We also operate a drop-in service for initial information and advice at two libraries:



Wivenhoe Library Drop in service


104/6 High Street, Wivenhoe, CO7 9AB


Opening hours: Wednesdays, 10am -12.30pm and 1.30pm - 4pm.




Colchester Central Library Drop in service


Trinity Square, Colchester, CO1 1JB (1st floor)


Opening hours: Monday to Friday, 11am - 1pm.


You may also contact us by telephone, webchat or email as follows:


Telephone advice

Phone 0344 4 77 08 08 between 9.30am to 4pm, Monday to Friday.
(Calls charges may vary depending on your provider).


Email advice

Submit your email enquiry via the Colchester Advice Network. 

Colchester Advice Network 

The Colchester Advice Network aims to respond to your query within 5 working days. If your problem is urgent we suggest you use another method to contact us.


Webchat advice

Opening hours: 10am - 4pm Monday to Friday (subject to availability)

Citizens Advice website 




Appointments are only available to clients after they have already had initial advice with Citizens Advice by drop in, phone call, email or webchat.




What's new


Mar 14, 2017

Wivenhoe library 

Citizens Advice now has a drop-in service in...


Citizens Advice Colchester

Blackburn House, 32 Crouch Street, Colchester, CO3 3HH

Telephone: 0344 477 0808

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